Service Terms & Conditions
Last Updated: October 10, 2023
Setting the right expectations from the beginning.
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Digital Assets: client must provide digital assets and information related to the product required to develop the content marketing in form of images, renders, illustrations, and videos. Images should have an accurate resolution, illustrations, and brand logo should be on a format that allows the edition such as .pdf, .ai, or high-res .png formats. The Client grants Salto Innovation permission to utilise all content, text, logos, and any other customer materials or identity for the purposes of creating the Amazon A+ Content, Storefront, and Brand Section. All stock images used to develop the design will be provided by Salto Innovation with a standard license. The Agency will notify if the Client need to purchase additional or extended commercial licenses for specific images, besides if the Client require the use of a specific stock image, the cost of the image and its license will be incurred by the Client.
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Confidentiality: Salto Innovation team acknowledges that our team may be involved in or become aware of information that relates to the client and brand confidential information including customers names, mockups, marketing plans, project information, and financial documents. Our team agrees to protect all the above information and keep any information obtained confidential. However, Salto Innovation is allowed to display final work on their website or in promotional materials such as agency brochures.
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Deliverables: This content marketing and graphic design contract include the deliverables described in the scope of work and included in the quote (pricing breakdowns). All design deliverables are sent in .png, .jpeg and/or .pdf format. Please note that .PSD, .ai or any editable file generated during the development of these projects will remain property of the agency and are not included as a deliverable. If the client desires to receive editable design files, he/she must notify upfront before starting the design project. An additional rate will be charged to include these files as a deliverable.
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Artwork copyright: all artwork and designs created by Salto Innovation (aka the Agency), for the Client shall be the exclusive property of the Agency, and shall be protected under copyright laws. The Client acknowledges that the Agency owns all copyrights in any artwork or design created by the Agency, and that the Client has no ownership interest in such copyrights. However, the Agency agrees to grant the Client a non-exclusive license to use such artwork or design solely for the purpose of the Client's marketing campaigns. The Client may not use the artwork or design for any other purpose without the prior written consent of the Agency. The ownership of the artwork or design copyright can be transferred to the Client upon the Agency's receipt of an agreed-upon rate for the transfer. The Client may request such transfer of ownership at any time, and the Agency will negotiate the transfer rate in good faith. In the event that the Client breaches the terms of this agreement, the Agency shall have the right to terminate the license granted to the Client, and the Client shall immediately cease all use of the artwork or design.
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Stock Images & Videos: The Agency may use stock images or videos in its designs for the Client's marketing campaigns. The Client acknowledges that the Agency may not own the copyright to such images or videos and that the Agency is licensing them from a third party. The Client is granted a non-exclusive license to use the stock images or videos solely for the purpose of the Client's marketing campaigns. The Client may not use the stock images or videos for any other purpose without first consulting with the original owner of the stock image or video and obtaining any necessary additional licenses or permissions. The Agency makes no warranties or representations regarding the ownership, validity, or legality of the stock images or videos. The Agency shall not be liable for any claims, damages, or losses arising from the use of the stock images or videos by the Client. The Client shall indemnify, defend, and hold harmless the Agency from and against any and all claims, damages, and expenses (including reasonable attorneys' fees) arising out of or in connection with the Client's use of the stock images or videos. The license granted to the Client for the use of the stock images or videos is non-transferable and non-sublicensable. The Client may not transfer or sublicense the license to any third party. The license granted to the Client for the use of the stock images or videos is limited to the term of the Client's engagement with the Agency.
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Content approval and publication: The Agency will create content for the Client's Amazon product listing and submit it for the Client's approval prior to publication. The Client shall be solely responsible for approving the content to be published in their Amazon product listing. The Agency shall make all reasonable efforts to ensure that the content complies with Amazon's terms of service and best practices for Amazon product listings. However, the Client acknowledges that Amazon's policies, rules, and regulations are subject to change at any time, and that the Agency cannot guarantee that the content will comply with all applicable policies, rules, and regulations. The Client acknowledges and agrees that the Agency shall not be liable for any product listing suspension, account suspension, or drastic changes in conversion rates that may result from the publication of the content. The Client shall indemnify, defend, and hold harmless the Agency from and against any and all claims, damages, and expenses (including reasonable attorneys' fees) arising out of or in connection with the Client's Amazon product listing. The Client shall be responsible for monitoring their Amazon product listing and promptly informing the Agency of any issues or changes that may affect the listing. The Agency shall not be responsible for any failure or delay in responding to such issues or changes. The Client acknowledges that the Agency's services are advisory in nature and that the ultimate decision to implement any recommendations is solely the Client's. The Agency makes no warranties or representations regarding the outcome of the Client's use of the content or the effectiveness of the content in achieving any particular result. The Client acknowledges and agrees that the Agency may use the Client's Amazon product listing data for benchmarking, analysis, and other purposes related to the Agency's services. The Agency shall keep such data confidential and shall not disclose it to any third party without the Client's prior written consent.
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Client Approval and Revisions: The client must approve all materials before project finalization and submission. Furthermore, the client will have permission to accept the work and request revisions if needed (please read about project timeline and time frame for revisions). Our fixed-rate projects include 2 full rounds of revisions for changes to the design and content provided on the first draft. Client is responsible to provide feedback on the first draft provided by Salto Innovation in form of comments or markups on the pdf with the mockup and/or video recording is also accepted (you can use loom or vimeo). The client should collect all the comments to generate a final work version in two rounds. A third round with small tweaks such as a change in a word inside or outside an image, spelling errors, or content outside images will be allowed without any additional charge. If, after the second round of revisions, the client provides feedback or requires structural changes in the design that requires additional design work, this will count as additional revisions, and it will be charged an hourly rate until the project is completed. Hourly Rate: $80/h
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Time frame for revisions and edits: our team dedicates two working sessions of edits for every content generated. Our revisions days are Monday and Friday. Every revision request received on a Friday will be completed the Next Monday. Similarly, edits requests received within the week, will be handled by our team the next Friday.
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Project timeline: upon submission of the first draft, the client should provide feedback for content approval or edits request. The time frame for the reception of the revisions is two weeks. We’ll follow up with the client every other day. If we don’t receive any news from the client, the project will automatically be set on hold by the agency, and the client should pay a project reactivation fee of $250 to complete any project outside its timeline. If the client has an emergency or special situation that prevents them from providing proper feedback on time, it should be notified to our team as soon as possible.
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Content Upload: When the Client considers the design to be completed, the content will be uploaded to Amazon. Salto Innovation will follow up on the content approval by Amazon and will handle any changes in design or content required by Amazon if needed to approve and publish the content. Upon content submission and approval, the client will receive notification by telephone or email.
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Results of new content created: the marketing agency shall create marketing content for Amazon product listings, utilizing established best practices known to increase sales conversions. The agency's work shall be solely creative in nature, and the client shall have the opportunity to progressively make changes to their established listings in order to measure the effectiveness of the agency's work. It is important to note that while the agency shall provide creative assets, they will not be responsible for running the client's ads or for any resulting sales conversions. The agency acknowledges that sales conversion depends on a multitude of factors, including but not limited to content, and therefore cannot be held liable for any specific outcomes or results.
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Termination: Either party may terminate this contract at any time for any reason they deem necessary with written notice. Upon contract cancellation, the client will be responsible for all expenses incurred prior to contract termination. Should the client choose to cancel this project after the project’s completion, the client will remain responsible for full payment of the complete project total.